Terms & Conditions

No Shows

No shows will be charged 50% of the reserved service amount. You will be sent invoice via your email & will not be able to return until debt is paid.

Arrivals ​

If you are more than 15minutes late to your appointment it can result in loss of appointment and forfeit of the deposit as we are a booking based system and don't want to be late for another client. Your payment must be paid before returning and will remain on your file.

 

Cancellations

If you need to cancel your appointment, you must give more than 24hours notice. If your appointment is cancelled within 24 hours from your appointment time, your deposit payment may be forfeited. We are always happy to reschedule your appointment but you will need to book online and pay a new deposit for your appointment. Please understand we book out fast and by you cancelling your appointment last minute results in us unable to fill the appointment time to someone who may have missed out and us at a loss.

 

Refund Policy

You are paying for the artists time, product and other expenses used to provide you with a service. No refund will be given for any reason on services or products. If you do have a reaction we will do a complementary removal unfortunately no refund is given as we are not responsible for how your body reacts. If you are unhappy with a service, you may contact us within 3 days of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done with a complimentary express touch up if it is at the fault of application or product. We dont take responsibility for any concerns addressed after the 72hours of your last appointment or if you failed to follow proper aftercare instructions

 

Health & Safety

Due to health and saftey reasons, staff have the right to cancel or reschedule and appointment if the client is sick to protect staff health. If children are brought to appointments please make sure they are old enough to sit alone in reception.. we have a very small salon space, we are unable to babysit and with your eyes being shut we can only lightly monitor your child is kept in the salon during your appointment, we have a service to provide with our full attention so will not be able to keep watch. It is also a health & safety toddlers being around our beauty products and equipment. Prams will not fit so please leave babies with sitters and enjoy the break.

 

Liability

Please remember the chemicals used in all our products an soloutions could cause a reaction. If you are on any medications that can alter your blood or skin, or have allergies to any products you WILL react. If you are unsure please check or state under notes when booking. 

Standard reactions (redness) can occur up to 24-48hours post-treatment on some treatments. When booking in with Sleeping Beauty you are agreeing to terms and conditions of all Lashes, Brows, Waxing Tans and Skin services. Aftercare advice will be given and forms to fill in pre booking for certain treatments to help figure out contra indications.