Please read the terms and conditions before booking your appointment.
We are thoroughly following all government legislations and guidelines for the COVID19 policies
Please ensure you :
- Have 0 cold and flu like symptoms ( if you do we kindly have to reschedule or cancel your appointment )
NO SHOWS AND LATE ARRIVALS
No shows will be charged 100% of the reserved service amount.
If you are more than 15minutes late to your appointment it can result in loss of appointment and forfeit of deposit as we are a booking based system and don't want to be late for another client. Your payment must be paid before returning and will remain on your file.
If you need to cancel your appointment, you must give more than 24hours notice. If your appointment is cancelled within 24 hours from your appointment time, your deposit payment will be forfeited and if you have not pre paid a deposit you will need to make 50% payment before returning. We are always happy to reschedule your appointment but you will need to book online and pay a new deposit for your appointment. Please understand we book out fast and by you cancelling your appointment last minute results in us unable to fill the appointment time to someone who may have missed out.
You are paying for the artists time, product and other expenses used to provide you with a service. No refund will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 3 days of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done with a complimentary express touch up if it is at the fault of application or product. We dont take responsibility for any concerns addressed after the 72hours of your last appointment or if you failed to follow proper aftercare instructions.
HEALTH AND SAFTEY
Due to health and saftey reasons, staff have the right to cancel or reschedule and appointment if the client is sick to protect staff health. If children are brought to appointments please ensure they are supervised at all times unless older then 5 and can sit still with a device, we are unable to babysit and with your eyes being shut we can only lightly monitor your child is kept in the salon during your appointment, we have a service to provide and its not babysitting.
Please remember the chemicals used in glues, waxes an soloutions could cause a reaction. If you are on any medications that can alter your blood or skin, or have allergies to any products you WILL react. If you are unsure please check or state under notes when booking.
Standard reactions (redness) can occur up to 24-48hours post-treatment. When booking in with Sleeping Beauty you are agreeing to terms and conditions of all Lashes, Brows & Tanning services. Aftercare advice will be given.